Refund policy

Last updated: 16/12/2025

At Sea & Ski, we take pride in producing high-quality garments enhanced with embedded Keepsakes and ValueBond NFC technology. We want you to be fully satisfied with your purchase.
This policy outlines your rights and our procedures for returns, exchanges, and refunds.

1. Eligibility for Returns

You may request a return within 14 days of receiving your item, provided that:

  • The garment is unused, unworn, and unwashed

  • All original tags and packaging are intact

  • The embedded NFC chip has not been activated, scanned, or registered

  • The product is in resellable condition

Because our products contain embedded digital technology, activation or scanning permanently binds the product to a digital gateway. For this reason:

Any garment with an activated or scanned ValueBond NFC chip cannot be returned or refunded.

This protects both you and other customers from digital misuse or duplicated content access.

2. Non-Returnable Items

The following items cannot be returned:

  • Garments with an activated / scanned NFC chip

  • Items showing signs of wear, damage, or alteration

  • Digital content or experiences accessed through the Sea & Ski gateway

  • Clearance or final-sale items

3. Exchanges

Exchanges are allowed for:

  • Size changes

  • Colour changes

  • Defective items

Only if the NFC chip has not been activated.

If the requested item is unavailable, a refund may be offered.

4. Defective or Faulty Items

If your product arrives damaged or defective:

  1. Contact us within 7 days of receiving the item.

  2. Provide photos or videos of the issue.

  3. We will arrange either a replacement or a refund.

Defects relating to digital activation, content access, or connectivity will be reviewed case-by-case.

5. Refund Process

Once your returned item is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Refund processing typically takes 5–10 business days

If the NFC chip has been activated, or the item does not meet return conditions, Sea & Ski reserves the right to deny the refund and send the item back to you.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective.

  • We recommend using a tracked service; we cannot refund lost returns.

7. Digital Activation Warning

Each Sea & Ski product contains embedded ValueBond NFC technology.
Once activated:

  • The product is digitally registered to you

  • Content becomes permanently unlocked

  • The garment becomes non-returnable

Please ensure you are satisfied with your purchase before scanning the NFC chip.

8. How to Initiate a Return

Email our customer support team at:
📧 support@seaandski.com
Include your order number, item details, and reason for return.

9. Your Consumer Rights

This policy is designed to comply with UK Consumer Contracts Regulations while also protecting the integrity of digital Keepsakes and ValueBond technology embedded in our garments.

Nothing in this policy affects your statutory rights.